{"id":1739,"date":"2021-06-21T11:03:02","date_gmt":"2021-06-21T09:03:02","guid":{"rendered":"https:\/\/erespart.cz\/eshop\/?page_id=1739"},"modified":"2024-08-08T12:08:35","modified_gmt":"2024-08-08T10:08:35","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/erespart.cz\/eshop\/reklamace\/","title":{"rendered":"Reklamace"},"content":{"rendered":"
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REKLAMACE<\/h1>\n

Z\u00e1kladn\u00ed pojmy<\/strong><\/p>\n

Prod\u00e1vaj\u00edc\u00ed<\/strong> \u2013 ERESPART Group s.r.o., I\u010cO: 04145267, Kysl\u00edkov\u00e1 1984\/4, Mod\u0159any, 143 00 Praha, zapsan\u00e9 v obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v Praze, odd\u00edl C, vlo\u017eka 219462<\/p>\n

Zbo\u017e\u00ed<\/strong> – v\u011bc zakoupen\u00e1 prost\u0159ednictv\u00edm s\u00edt\u011b internet v internetov\u00e9m obchod\u011b provozovan\u00e9m na adrese www.erespart.cz\/eshop (d\u00e1le tak\u00e9 jen \u201eobchod\u201c) provozovan\u00e9ho prod\u00e1vaj\u00edc\u00edm<\/p>\n

Z\u00e1ru\u010dn\u00ed list<\/strong> – listina vystaven\u00e1 prod\u00e1vaj\u00edc\u00edm obsahuj\u00edc\u00ed minim\u00e1ln\u00ed n\u00e1le\u017eitosti a stanovuj\u00edc\u00ed konkr\u00e9tn\u00ed podm\u00ednky a rozsah z\u00e1ruky.<\/p>\n

Reklamace<\/strong> – ozn\u00e1men\u00ed zji\u0161t\u011bn\u00e9 vady kupuj\u00edc\u00edm v\u016f\u010di prod\u00e1vaj\u00edc\u00edmu p\u00edsemn\u011b, e-mailem, telefonicky \u010di jinou vhodnou formou, kter\u00e9 obsahuje identifikaci kupuj\u00edc\u00edho a zbo\u017e\u00ed a popis vady.<\/p>\n

 <\/p>\n

Rozsah z\u00e1ruky<\/strong><\/p>\n

Z\u00e1ruka se vztahuje na vady zbo\u017e\u00ed, kter\u00e9 se projev\u00ed po p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm b\u011bhem z\u00e1ru\u010dn\u00ed doby. N\u00e1roky kupuj\u00edc\u00edho ze z\u00e1ruky mimo jin\u00fdch p\u0159\u00edpad\u016f zanikaj\u00ed:<\/p>\n

– uplynula-li u reklamovan\u00e9ho zbo\u017e\u00ed dnem uplatn\u011bn\u00ed reklamace z\u00e1ru\u010dn\u00ed doba<\/p>\n

– je-li vada na zbo\u017e\u00ed v dob\u011b p\u0159evzet\u00ed a pro takovou vadu je sjednan\u00e1 sleva z kupn\u00ed ceny<\/p>\n

– u vad zp\u016fsoben\u00fdch neodborn\u00fdm zach\u00e1zen\u00edm, obsluhou, nebo zanedb\u00e1n\u00edm p\u00e9\u010de o zbo\u017e\u00ed, p\u0159i u\u017e\u00edv\u00e1n\u00ed, obsluze a zach\u00e1zen\u00ed se zbo\u017e\u00edm v rozporu s v\u00fdrobcem p\u0159ilo\u017een\u00fdm n\u00e1vodem k obsluze a v d\u016fsledku toho n\u00e1sledn\u011b vznikl\u00e9 vad\u011b<\/p>\n

– u vad zp\u016fsoben\u00fdch nekvalifikovan\u00fdm z\u00e1sahem \u010di zm\u011bnou parametr\u016f<\/p>\n

– po\u0161kozen\u00edm zbo\u017e\u00ed p\u016fsoben\u00edm \u017eivl\u016f<\/p>\n

– pou\u017e\u00edv\u00e1n\u00edm zbo\u017e\u00ed v podm\u00ednk\u00e1ch, kter\u00e9 neodpov\u00eddaj\u00ed provozn\u00edm podm\u00ednk\u00e1m svoji teplotou, pra\u0161nost\u00ed, vlhkost\u00ed, chemick\u00fdmi a mechanick\u00fdmi vlivy a v d\u016fsledku toho n\u00e1sledn\u011b vznikl\u00e9 vad\u011b<\/p>\n

– pokud se z\u00e1vada projevuje pouze u software, u kter\u00e9ho nen\u00ed z\u00e1kazn\u00edk schopen dolo\u017eit leg\u00e1ln\u00ed zp\u016fsob nabyt\u00ed, nebo pou\u017eit\u00edm neautorizovan\u00e9ho software a spot\u0159ebn\u00edho materi\u00e1lu<\/p>\n

 <\/p>\n

Z\u00e1ru\u010dn\u00ed doba<\/strong><\/p>\n

Konkr\u00e9tn\u00ed d\u00e9lka z\u00e1ru\u010dn\u00ed doby je u ka\u017ed\u00e9ho zbo\u017e\u00ed uvedena v detailu zbo\u017e\u00ed na internetov\u00fdch str\u00e1nk\u00e1ch obchodu a v prod\u00e1vaj\u00edc\u00edm potvrzen\u00e9m z\u00e1ru\u010dn\u00edm list\u011b (dokladu o zakoupen\u00ed) zaslan\u00e9m kupuj\u00edc\u00edmu.<\/p>\n

Konkr\u00e9tn\u00ed d\u00e9lka z\u00e1ru\u010dn\u00ed doby odpov\u00edd\u00e1 v\u017edy nejm\u00e9n\u011b 24 m\u011bs\u00edc\u016fm dle ob\u010dansk\u00e9ho z\u00e1kon\u00edku, p\u0159\u00edpadn\u011b zvl\u00e1\u0161tn\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/p>\n

Z\u00e1ru\u010dn\u00ed doba za\u010d\u00edn\u00e1 b\u011b\u017eet od p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm. M\u00e1-li b\u00fdt dle objedn\u00e1vky kupuj\u00edc\u00edho, p\u0159\u00edp. dle po\u017eadavku p\u0159\u00edslu\u0161n\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f, provedena odborn\u00e1 instalace zbo\u017e\u00ed osobou k tomu zp\u016fsobilou a opr\u00e1vn\u011bnou, za\u010d\u00edn\u00e1 z\u00e1ru\u010dn\u00ed doba b\u011b\u017eet a\u017e ode dne proveden\u00ed instalace zbo\u017e\u00ed, pokud kupuj\u00edc\u00ed objednal instalaci zbo\u017e\u00ed nejpozd\u011bji do t\u0159\u00ed t\u00fddn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed a \u0159\u00e1dn\u011b a v\u010das poskytl k proveden\u00ed instalace pot\u0159ebnou sou\u010dinnost.<\/p>\n

Do z\u00e1ru\u010dn\u00ed doby se nepo\u010d\u00edt\u00e1 doba od reklamace zbo\u017e\u00ed a\u017e do doby, kdy je kupuj\u00edc\u00ed povinen po skon\u010den\u00ed z\u00e1ru\u010dn\u00ed opravy zbo\u017e\u00ed p\u0159evz\u00edt. Reklamace mus\u00ed b\u00fdt vy\u0159\u00edzena ihned, ve slo\u017eit\u011bj\u0161\u00edch p\u0159\u00edpadech do 3 dn\u016f, do t\u00e9to doby se nezapo\u010d\u00edt\u00e1v\u00e1 doba, kter\u00e1 je nutn\u00e1 pro odborn\u00e9 posouzen\u00ed vady. Reklamace mus\u00ed b\u00fdt ale vy\u0159\u00edzena nejpozd\u011bji do 30 dn\u016f ode dne uplatn\u011bn\u00ed reklamace, pokud se Prod\u00e1vaj\u00edc\u00ed s Kupuj\u00edc\u00edm nedohodnou na del\u0161\u00ed lh\u016ft\u011b. Po uplynut\u00ed t\u00e9to lh\u016fty se Kupuj\u00edc\u00edmu p\u0159izn\u00e1vaj\u00ed stejn\u00e1 pr\u00e1va, jako by se jednalo o neodstranitelnou vadu.<\/p>\n

Prod\u00e1vaj\u00edc\u00ed nebo jin\u00fd podnikatel ur\u010den\u00fd dle z\u00e1ru\u010dn\u00edho listu k vy\u0159\u00edzen\u00ed reklamace v\u017edy zajist\u00ed vyhotoven\u00ed p\u00edsemn\u00e9ho protokolu o zji\u0161t\u011bn\u00fdch z\u00e1vad\u00e1ch a form\u011b jejich odstran\u011bn\u00ed, doporu\u010dujeme kupuj\u00edc\u00edmu si tato potvrzen\u00ed uchov\u00e1vat po dobu platnosti z\u00e1ruky.<\/p>\n

Prod\u00e1vaj\u00edc\u00ed nebo jin\u00fd podnikatel ur\u010den\u00fd dle z\u00e1ru\u010dn\u00edho listu vyd\u00e1 spot\u0159ebiteli p\u00edsemn\u00e9 potvrzen\u00ed o tom, kdy spot\u0159ebitel uplatnil reklamaci, co je jej\u00edm obsahem a jak\u00fd zp\u016fsob jej\u00edho vy\u0159\u00edzen\u00ed po\u017eaduje. D\u00e1le prod\u00e1vaj\u00edc\u00ed vyd\u00e1 spot\u0159ebiteli potvrzen\u00ed o datu a zp\u016fsobu vy\u0159\u00edzen\u00ed reklamace, v\u010detn\u011b potvrzen\u00ed o proveden\u00ed opravy a dob\u011b jej\u00edho trv\u00e1n\u00ed. Pro p\u0159\u00edpad zam\u00edtnut\u00e9 reklamace prod\u00e1vaj\u00edc\u00ed spot\u0159ebiteli vyd\u00e1 p\u00edsemn\u00e9 od\u016fvodn\u011bn\u00ed tohoto zam\u00edtnut\u00ed.<\/p>\n

 <\/p>\n

Rozpor s kupn\u00ed smlouvou<\/strong><\/p>\n

V p\u0159\u00edpad\u011b, \u017ee v\u011bc p\u0159i p\u0159evzet\u00ed kupuj\u00edc\u00edm nen\u00ed ve shod\u011b s kupn\u00ed smlouvou (d\u00e1le jen „rozpor s kupn\u00ed smlouvou“), m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na to, aby prod\u00e1vaj\u00edc\u00ed bezplatn\u011b a bez zbyte\u010dn\u00e9ho odkladu v\u011bc uvedl do stavu odpov\u00eddaj\u00edc\u00edho kupn\u00ed smlouv\u011b, a to podle po\u017eadavku kupuj\u00edc\u00edho bu\u010f v\u00fdm\u011bnou v\u011bci, nebo jej\u00ed opravou; nen\u00ed-li takov\u00fd postup mo\u017en\u00fd, m\u016f\u017ee kupuj\u00edc\u00ed po\u017eadovat p\u0159im\u011b\u0159enou slevu z ceny v\u011bci nebo od smlouvy odstoupit. To neplat\u00ed, pokud kupuj\u00edc\u00ed p\u0159ed p\u0159evzet\u00edm v\u011bci o rozporu s kupn\u00ed smlouvou v\u011bd\u011bl nebo rozpor s kupn\u00ed smlouvou s\u00e1m zp\u016fsobil. Rozpor s kupn\u00ed smlouvou, kter\u00fd se projev\u00ed b\u011bhem \u0161esti m\u011bs\u00edc\u016f ode dne p\u0159evzet\u00ed v\u011bci, se pova\u017euje za rozpor existuj\u00edc\u00ed ji\u017e p\u0159i jej\u00edm p\u0159evzet\u00ed, pokud to neodporuje povaze v\u011bci nebo pokud se neprok\u00e1\u017ee opak.<\/p>\n

 <\/p>\n

N\u00e1roky kupuj\u00edc\u00edho ze z\u00e1ruky – pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed<\/strong><\/p>\n

Kupuj\u00edc\u00edmu v p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace n\u00e1le\u017eej\u00ed n\u00e1roky ze z\u00e1ruky vypl\u00fdvaj\u00edc\u00ed z ob\u010dansk\u00e9ho z\u00e1kon\u00edku, p\u0159\u00edp. dal\u0161\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f. Kupuj\u00edc\u00ed m\u00e1 zejm\u00e9na pr\u00e1vo:<\/p>\n

– na vy\u0159\u00edzen\u00ed reklamace nejpozd\u011bji do 30 kalend\u00e1\u0159n\u00edch dn\u016f ode dne uplatn\u011bn\u00ed reklamace, pokud se prod\u00e1vaj\u00edc\u00ed s kupuj\u00edc\u00edm nedohodne jinak<\/p>\n

– jde-li o vadu odstranitelnou, pr\u00e1vo na bezplatn\u00e9, \u0159\u00e1dn\u00e9 a v\u010dasn\u00e9 odstran\u011bn\u00ed vady, pr\u00e1vo na v\u00fdm\u011bnu vadn\u00e9ho zbo\u017e\u00ed nebo vadn\u00e9 sou\u010d\u00e1sti, nen\u00ed-li to vzhledem k povaze vady ne\u00fam\u011brn\u00e9, a nen\u00ed-li takov\u00fd postup mo\u017en\u00fd, pr\u00e1vo na p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny nebo odstoupit od kupn\u00ed smlouvy<\/p>\n

– jde-li o vadu neodstranitelnou br\u00e1n\u00edc\u00ed \u0159\u00e1dn\u00e9mu u\u017e\u00edv\u00e1n\u00ed zbo\u017e\u00ed, pr\u00e1vo na v\u00fdm\u011bnu vadn\u00e9ho zbo\u017e\u00ed nebo odstoupit od kupn\u00ed smlouvy<\/p>\n

– jde-li o vady odstraniteln\u00e9 vyskytuj\u00edc\u00ed se ve v\u011bt\u0161\u00edm po\u010dtu nebo opakovan\u011b a br\u00e1n\u00edc\u00ed \u0159\u00e1dn\u00e9mu u\u017e\u00edv\u00e1n\u00ed zbo\u017e\u00ed, pr\u00e1vo na v\u00fdm\u011bnu vadn\u00e9ho zbo\u017e\u00ed nebo odstoupit od kupn\u00ed smlouvy<\/p>\n

– jde-li o jin\u00e9 vady neodstraniteln\u00e9 a nepo\u017eaduje-li v\u00fdm\u011bnu v\u011bci, pr\u00e1vo na p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny nebo odstoupit od kupn\u00ed smlouvy<\/p>\n

 <\/p>\n

Zp\u016fsob proveden\u00ed reklamace<\/strong><\/p>\n

Reklamace vy\u0159izuje reklama\u010dn\u00ed odd\u011blen\u00ed erespart.cz\/eshop, e-mail: info@erespart.cz, tel.: +420 721 437 610, doporu\u010dujeme vyu\u017e\u00edt prim\u00e1rn\u011b emailov\u00fd kontakt, reklama\u010dn\u00ed odd\u011blen\u00ed zaji\u0161tuje tak\u00e9 servis – prov\u00e1d\u011bn\u00ed oprav – b\u011bhem kter\u00fdch je tel. komunikace zt\u00ed\u017eena.<\/p>\n

Podm\u00ednkou p\u0159ijet\u00ed reklamace je prok\u00e1z\u00e1n\u00ed n\u00e1kupu reklamovan\u00e9ho zbo\u017e\u00ed od ERES PART Group s.r.o.\u00a0 p\u0159edlo\u017een\u00edm n\u00e1kupn\u00edho dokladu, z\u00e1ru\u010dn\u00edho listu nebo jin\u00fdm vhodn\u00fdm zp\u016fsobem.<\/p>\n

O p\u0159ijet\u00ed reklamace bude kupuj\u00edc\u00ed vyrozum\u011bn emailem nebo telefonicky.<\/p>\n

Po vy\u0159\u00edzen\u00ed bude vyhotoven p\u00edsemn\u00fd protokol.<\/p>\n

Reklamace zas\u00edlejte na adresu centr\u00e1ly ERES PART Group s.r.o., Kysl\u00edkov\u00e1 1984\/4, Mod\u0159any, 143 00 Praha.<\/p>\n

Zbo\u017e\u00ed je expedov\u00e1no bez vypln\u011bn\u00e9ho z\u00e1ru\u010dn\u00edho listu. Bohu\u017eel se st\u00e1v\u00e1, \u017ee je objednan\u00e9 zbo\u017e\u00ed nevyzvednuto a vrac\u00ed se zp\u011bt, proto je rozhoduj\u00edc\u00ed n\u00e1kupn\u00ed doklad s datumem koup\u011b \u010di stvrzenka p\u0159epravce s datumem p\u0159ed\u00e1n\u00ed zbo\u017e\u00ed z\u00e1kazn\u00edkovi.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

REKLAMACE Z\u00e1kladn\u00ed pojmy Prod\u00e1vaj\u00edc\u00ed \u2013 ERESPART Group s.r.o., I\u010cO: 04145267, Kysl\u00edkov\u00e1 1984\/4, Mod\u0159any, 143 00 Praha, zapsan\u00e9 v obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v Praze, odd\u00edl C, vlo\u017eka 219462 Zbo\u017e\u00ed – v\u011bc zakoupen\u00e1 prost\u0159ednictv\u00edm s\u00edt\u011b internet v internetov\u00e9m obchod\u011b provozovan\u00e9m na adrese www.erespart.cz\/eshop (d\u00e1le tak\u00e9 jen \u201eobchod\u201c) provozovan\u00e9ho prod\u00e1vaj\u00edc\u00edm Z\u00e1ru\u010dn\u00ed list – listina vystaven\u00e1 prod\u00e1vaj\u00edc\u00edm […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nReklamace - Erespart.cz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/erespart.cz\/eshop\/reklamace\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamace - 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